JOB ANNOUNCEMENT:
HELP DESK SUPPORT

POSITION OVERVIEW:
Entry-level position. Provide support to staff on supported software applications. Troubleshoot computer hardware and software problems: determine source, and take appropriate action. Assist Director of MIS with network administration tasks on a Microsoft Windows-based network.

RESPONSIBILITIES:

• Answer staff questions in person and via phone on all company supported software
• Troubleshoot and repair computer problems
• Perform preventative maintenance on servers and user workstations
• Adhere to Department Procedures and assist in improving and revising them
• General Network Administration duties, including creating new user profiles, reviewing server logs and working with Director to resolve issues, etc.
• Perform hardware and software installations
• Document & update installation, configuration, deployment & maintenance procedures
• Provide on-the-job training to new department staff members and interns
• Provide computer orientation to new company staff and interns
• Install PDA/Phone devices for end users
• Other duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS:

• High school diploma or equivalent, plus either a minimum one year of College-level computer course-work or 2-3 years of relevant computer work experience
• Knowledge of basic computer hardware, including desktops, notebooks, servers and PDAs
• Expertise with Windows 2000 and XP Professional, Microsoft Office, WordPerfect Office, Internet technologies (including browsers, FTP, and wireless) – database and/or programming, and experience with Blackbaud or Amicus Attorney database software systems are definite pluses
• Experience with Palm software and Treo PDA phones preferred
• Experience administering Active Directory Domains and Microsoft Exchange preferred but not required
• Mac/OSX experience a plus
• Ability to learn and support new applications
• Excellent interpersonal skills: communicate positively, diplomatically and appropriately
• Ability to manage time effectively
• Willingness for occasional travel to satellite office in Orange, California

COMPENSATION AND BENEFITS:

• Salary competitive for non-profit sector, and commensurate with experience
• Generous benefits

The ACLU/ACLU Foundation of Southern California is an affirmative action employer. Women, people of color, lesbians and gay men, people with disabilities and other minorities are encouraged to apply.

Please send a resume to:

Todd Weddle
ACLU/SC
1616 Beverly Boulevard
Los Angeles, CA 90026
or
e-mail to: tweddle@aclu-sc.org.

No phone calls please.