Career Opportunity
Member Services Administrative Assistant [MEMU-01]
American Civil Liberties Union
Development Department, New York

OVERVIEW:
The American Civil Liberties Union (ACLU) is a national public interest organization devoted to the defense of the Bill of Rights. The Development Department of the National Office in New York is seeking a fulltime Administrative Assistant who will report to the Gift Processing and Member Servicing Manager and work under the direction of the Member Servicing Coordinator.

JOB DESCRIPTION:
The Member Services Administrative Assistant is responsible for responding to telephone, mail and e-mail inquiries about general membership information as well as questions about gifts, address changes, membership expiration date issues, and activist opportunities. He/she will also respond to members and to the public regarding general questions about ACLU issues and its programs.

ROLES AND RESPONSIBILITIES:

• Responding to telephone, mail and e-mail requests for information including inquiries about current and prospective ACLU membership, fundraising, gifts, ACLU issues and other public relations matters.
• Answering basic questions from members and the public regarding general ACLU issues and positions; keeping current with ACLU news and public statements.
• Answering phones and routing to appropriate departments.
• Taking gift inquiries and member information over the telephone.
• Updating member information, including the member database files; prepare and send replacement and new Membership Cards.
• Sending acknowledgment mailings to various donor group gift programs.
• Other administrative duties as required.

QUALIFICATIONS:

• Experience in customer relations and servicing donors or equivalent experience required.
• Ability to take direction; ability to work as part of a team.
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness and ability to see work through to completion and meet deadlines.
• Ability to maintain confidentiality of information.
• Good oral and written communication skills; strong interpersonal skills
• Proficient with word processing and database applications, including spreadsheets.
• An interest in civil liberties and civil rights is preferred.

COMPENSATION:
Salary of $34,002 Excellent health and welfare benefits.

If you are a proactive and resourceful team player with a passion for public interest issues, please send a cover letter (with salary requirements) and resume by email to hrjobs@aclu.org. Reference [MEMU-01/WACLU] in subject line – or by mail to:

Human Resources
RE: [MEMU-01/WACLU]
American Civil Liberties Union
125 Broad Street, 18^th Floor
New York, NY 10004

Applications will be accepted until the position is filled.  Please indicate where you learned of this job posting.

The ACLU is an equal opportunity/affirmative action employer and encourages applications from women, people of color, persons with disabilities, and lesbian, gay, bisexual, and transgender individuals.